Nutrasumma FAQ'S

FAQs

Here are the answers to some of our common questions.

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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies including but not limited to Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days. Usually your order will be shipped via USPS.
If you have any customized request regarding couriers, you may reach us via customerservice@nutrasumma.com
Shipping rates can vary depending on your region and are calculated at checkout, starting from $5.95.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic orders over $50.00.
For B2B customers, you are welcome to contact us and check your shipping rates.

We are currently only operating in the US market.
We cover all the US states. However, depending on the package's weight, AK and HI state might not get a waived shipping fee.

Once you subscribed one or several Nutrasumma products on nutrasumma.com, you will soon receive an email from Recharge contains details regarding the subscription.
Using the link provided within the email, you can manage your subscription. By the Recharge's request, you might need a Nutrasumma account or a Shopify account to manage the details.
Please make sure you provided a valid email address upon subscription and check your junk mail box just in case you missed the Recharge email.
When your subscription order is automatically generated by the Recharge service, you'll receive an email asking if you'd like to keep it.
You may customize your upcoming subscription order in the next 2 business days by the date and time you received the email. Please use the link within the email to proceed.
For help, please contact us. We are eager to assist you every Mon - Fri, 9am to 4pm PT time.

At Nutrasumma, our subscription service is designed to deliver high-quality nutrition products regularly to support your health. Please note that subscription prices may not automatically reflect any ongoing sales, as these promotions can arise due to holidays, festivals, special events, or product clearance.
If you notice a sale and are unsatisfied with your subscription price, feel free to reach out to us. We are happy to review and match the sale price based on the timing of the sale and your upcoming order.

Yes. We offer full and partial refunds.

Please enquire for more information about our Refund Policy.
A refund request can be submitted within 30 days after the purchase is made.
Once the product is returned to the warehouse location, our specialists will check the status of product first before issuing a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Fermented pea protein 2.14 lb pouch - unflavored & unsweetened