Order Processing
How long does it take to process an order?
1. Standard Online Orders
- When you place an order, the first step is Order Confirmation email. This usually happens instantly with credit/debit cards or e-wallets.
- Next is packing and preparation for shipment. Depending on the order volume, this usually takes 1–3 business days.
- Overall, standard orders are typically processed within 2 business days before shipping.
2. Special Request or Customized Orders
- For personalized orders, processing takes longer due to production or quality checks.
- These orders usually take 5–10 days to be ready for shipment.
Do you ship internationally?
- Unfortunately, we currently only ship to U.S. domestic addresses.
Track Order
How can I check the status of my order?
1. Check Your Email
- Most stores send a confirmation email when your order is placed.
- They often follow up with a shipping or tracking email once your order is on its way.
- Look for a tracking number or a link to check the order status online.
2. Log In to Your Account
- If you created an account on the store’s website, log in and go to “My Orders” or “Order History”.
- You should see the current status (e.g., “Processing,” “Shipped,” “Delivered”) and sometimes the estimated delivery date.
3. Use the Tracking Number
- Once your order has shipped, you can usually track it via the carrier’s website (like FedEx, UPS, USPS).
- Enter the tracking number to see real-time updates on location and expected delivery.
4. Contact Customer Service
- If you can’t find information online or via email, reach out to the Nutrasumma customer service via customerservice@nutrasumma.com.
- Provide your order number and email to get updates on your order.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Orders & Shipping
Can I modify or cancel my order after placing it?
1. Before the Order Is Processed
- If the order is still pending or not yet processed, the customer service would be able to modify or cancel it.
- You usually need to do this within a few hours after placing the order.
- Actions you can take may include:
- Changing the shipping address
- Adding or removing items
2. After the Order Is Processed
- Once the order is processed, packed, or shipped, modifications are often not possible.
- You might be able to request a cancellation, but it may be treated as a return once delivered.
3. How to Cancel or Modify
- Check your confirmation email for a link or instructions.
- Log in to your account on the store’s website to see if there’s a “Modify” or “Cancel” option.
- Contact customer service (customerservice@nutrasumma.com) immediately with your order number—they can tell you what’s possible.
How long does shipping usually take?
Standard shipping typically takes 3–7 business days, while express shipping arrives within 1–3 business days with a higher shipping fee. Please contact customerservice@nutrasumma.com if you need an express shipment.
Delivery times may vary slightly depending on your location and seasonal demand, especially during holidays and special sales.
Manage Your Subscription
How do I manage my subscription including delivery frequency, shipping address and payment method?
1. Look for an email from Rechage
- Once you subscribed one or several Nutrasumma products on nutrasumma.com, you will soon receive an email from Recharge contains details regarding the subscription.
- Using the link provided within the email, you can manage your subscription.
- By the Recharge's request, you might need a Nutrasumma account or a Shopify account to manage the details.
- Please make sure you provided a valid email address upon subscription and check your junk mail box just in case you missed the Recharge email.
2. How do I skip, swap, or cancel an upcoming subscribed order?
- When your subscription order is automatically generated by the Recharge service, you'll receive an email asking if you'd like to keep it.
- You may customize your upcoming subscription order in the next 2 business days by the date and time you received the email. Please use the link within the email to proceed.
- For help, please contact us. We are eager to assist you every Mon - Fri, 9am to 4pm PT time.
Why my subscription is not price-matched to the on-going sale?
Please note that subscription prices may not automatically reflect any ongoing sales, as these promotions can arise due to holidays, festivals, special events, or product clearance.
If you notice a sale and are unsatisfied with your subscription price, feel free to reach out to us. We are happy to review and match the sale price based on the timing of the sale and your upcoming order.
Returns & Refunds
What is your returns and refunds policy?
- Please note that this Return & Refund Policy only applies to products purchased from nutrasumma.com and not from other third-party websites or Amazon. Customers should consult the return policy of the original place of purchase.
- U.S. customers receive a 30-day money-back guarantee on their purchase. Returns will not be accepted after 30 days.
- Only regular or sale priced items may be refunded; unfortunately, clearance items cannot be refunded.
To return your purchase:
- Email us a return request at customerservice@nutrasumma.com with your order #number and reasons for return.
- Send back your purchase to 1315 John Reed Court, City of Industry, CA, 91745. You will be responsible for paying for your shipping costs for the return of the item.
- After receiving your return, we will refund your purchase price minus the cost of shipping.
- Once your refund is processed, a credit will be applied to your credit card or original method of payment. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.
Account Info & Payment
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders and manage returns more conveniently, save your shipping details, and access brand news and new product launch easily.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
